Subscription policy

If you choose a Riavâte subscription (for example a monthly supply), you agree that we will supply products on a recurring basis and charge the payment method you provide at the frequency shown at checkout, until you cancel.

Subscription details — including supply size, price, and delivery cadence — are shown before you complete your order.

Your first payment is taken at checkout. Later payments are taken automatically before each renewal shipment, using the payment method on your account.

If a renewal payment fails, we may retry the charge and/or pause or cancel the subscription until payment succeeds. We'll use the contact details on your order to help resolve payment issues where we can.

Depending on the subscription tools available on your account or in the confirmation emails we send, you may be able to skip a delivery, change supply size, update your address, or pause your subscription.

If you need help making a change, email support@riavate.com before your next renewal date.

You can cancel your subscription at any time. To avoid being charged for the next cycle, cancel before the renewal date shown in your account or confirmation emails.

To cancel, use the subscription management link in your emails where available, or email support@riavate.com with your order number and ask us to cancel.

Cancellation stops future renewals. It does not automatically cancel or refund an order that has already been charged or dispatched, except where our Returns or Guarantee policies apply.

Subscription orders are covered by our Returns & Refunds policy and our Guarantee, including the hygiene rules for unsealed skin-contact products.

Your statutory rights under UK consumer law also continue to apply.

For subscription questions, email support@riavate.com.