Returns
Eligible products may be returned within the timeframe stated with your order, subject to our returns conditions.
Returns, made clear.
We want you to feel confident when ordering from Riavâte. If there is an issue with your order, our support team is here to help.
Hygiene and product safety
Because the Riavâte system contains personal-use micro-infusion components, opened, used or unsealed products may not be eligible for return except where the product is faulty or your statutory rights apply.
Damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, contact us at support@riavate.com as soon as possible and include your order number and clear photographs of the issue.
Refunds
Once an eligible return has been received and reviewed, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return shipping
Return-shipping responsibilities and costs will depend on the reason for the return and our applicable returns terms.
Start a return
Email support@riavate.com with your order number and reason for return.