Information we collect
When you use our website, we may collect information including:
- Your name and contact details
- Billing and delivery address
- Email address and telephone number
- Order and transaction information
- Information you provide when contacting customer support
- Device, browser and website usage information
- Marketing preferences, where applicable
Payment information may be processed securely by our third-party payment providers. Riavâte does not necessarily store complete payment-card details directly.
How we use your information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Respond to enquiries and provide customer support
- Process eligible returns and refunds
- Maintain and improve our website and services
- Detect and prevent fraudulent or unauthorised activity
- Meet applicable legal and regulatory obligations
- Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law
Cookies and website technology
Our website may use cookies and similar technologies to help the website function, understand how visitors interact with it and improve the overall experience.
Where required, you can manage your cookie preferences through your browser settings.
Sharing your information
We may share necessary information with trusted service providers involved in operating our business, such as payment processors, delivery partners, website providers and other service providers.
We do not sell your personal information.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and regulatory requirements.
Your privacy rights
Depending on where you live, you may have rights relating to your personal information, including rights to access, correct, delete or restrict certain uses of your information.
You may also have the right to withdraw consent where processing is based on consent.
Data security
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.
Third-party links
Our website may contain links to third-party websites. Riavâte is not responsible for the privacy practices or content of third-party websites.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
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